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good practice policy
terms & conditions

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:

I am bound by the AoR Code of Practice and Ethics.

I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

I will always be adequately insured for medical malpractice /professional indenmity requirements. The industry standard is in excess of £5 million cover.

I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.

I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.

As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.

When becoming a client of peppermint feet, you agree to abide by the Cancellation Policy and Terms & Conditions below.

MY PERSONAL BUSINESS PRACTICE POLICIES:

1. The use of Face Coverings

  • I chose to use discretion regarding the wearing of face coverings.

 

2. Appointments 

  • I have health requests of my clients as follows:

    • If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.​

    • If you have been involved in a higher risk activity such as attendance at a large event or air travel,  I request that you do not book an appointment within 10 days of the activity.

  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

 

3. Fees 

  • My fees are as follows, they are payable in full at the time of treatment. List the charges:

    • Naturopathic reflexology - initial consultation up to 90min: £55.​

    • Naturopathic reflexology - follow-up session 60min: £55.​

    • Aromareflex - session 75min + homemade bespoke foot balm plus bespoke inhaler/ roll-on: £75.

    • Course of 5 Naturopathic reflexology sessions of 60min, paid in advance: £245.

    • Course of 5 aromareflex sessions of 75min, paid in advance: £335.

  • My fees are either payable in advance as part of a treatment course or in full at the time of treatment. List the charges:

  • I reserve the right to choose to use discretion regarding the application of any discounts.

 

4. Cancellation Policy 

  • I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.

  • Less than 24 hours notice may result in a full fee of my usual treatment cost. This fee will be required to be settled prior to any future bookings. 

5. Late arrivals 

  • I do my best to ensure I am ready to see you at your allocated time and therefore appreciate you being on time for your appointment. 

  • I do however understand that sometimes delays are inevitable. Please do let me know on 07918188098 if you experience any problems or are running late (providing you can safely!)

  • Unfortunately, in order to meet scheduled appointment times, I reserve the right to reduce your appointment time by the time lost. 

  • I might be unable to see clients who are over 15 minutes late and it may result in a full fee of my usual treatment cost. This fee will be required to be settled prior to any future bookings. 

6.  Treatment packages 

  • I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.

  • These treatments can be booked during my normal working hours with no restrictions.

  • Where an appointment is booked and missed, my cancellation policy above will apply and an amount will be deducted from those remaining.

  • These treatments are paid in advance and are fully flexible with 24 hours notice.

  • These treatments are non refundable.

  • These treatments have to be used within 6 months.

 

7. Vouchers 

  • I supply the option to buy vouchers for treatments. These may be given as gifts.

  • These treatments can be booked during my normal working hours with no restrictions.

  • Where an appointment is booked and missed, my cancellation policy above will apply and a proportion of the treatment will be deducted from those remaining.

  • These treatments are paid in advance and are fully flexible with 24 hours notice.

  • These vouchers are non refundable.

  • These vouchers are required to be used within 6 months/ 5 years. 

 

8. Use of background music

  • I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

9. AoR Eco Friendlly Therapist 

By using the AoR Eco Friendly Therapist badge, I pledge to fulfil the following guidelines wherever practicable within my therapy practice:

  • Minimise unnecessary purchasing in my practice – I use up existing things before buying new ones, and reuse items where appropriate

  • Use paper only where necessary, and to choose paper that is recycled/carbon balanced/ FSC or PEFC certified

  • Ensure that any products I use are produced in an environmentally sustainable way, eg low volume organic production runs

  • Ensure that any chemicals used in my practice are not harmful to the environment

  • Consider the carbon footprint of items and products used in my practice

  • Minimise the waste generated by my practice and make sure any waste generated is recyclable or compostable

  • Minimise the impact of my travel on the environment

© 2021 peppermint feet | Terms and Conditions

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